Elizabeth Rowles

BRIETHAN, LLC

• Develop visual identity, branding, copy, and websites for solo entrepreneurs to give their business a professional appearance.
• Design customer journey/sales funnel from product packaging and strategy, sales/landing page design and copy, opt-in development, thank you and upsell pages, pillar pages, blogs, product delivery, and email nurture series + social media promotional content and strategy for successful evergreen product launches.
• Coach & mentor clients on best practices, strategic vision, branding, target market, and positioning to increase their audience and drive traffic to their offerings & ensure they provide the right content at the right time to their customers.
• Provide technical support & education by onboarding clients and offering them a course I’ve created on digital marketing, including the tools they’ll use to run and promote their business.

AT&T WIRELESS (BRECKSVILLE, OHIO)

• Analyzed data including KPI’s from multiple sources on 70+ customer reported trouble tickets and later intraday auto-generated tickets a week to find the root cause of network degradation and then liaise with appropriate group to repair or correct, reducing customer returns, increasing call quality, and improving the company’s reputation.
• Trained national network of peers to help them perform more thorough data analysis, ensuring all problems were rectified to improve our nationwide network scorecard.
• Instituted quality review process with Tier I support to assist them in gathering high-quality information to decrease customer returns and improve profits.

AT&T WIRELESS/CENTENNIAL WIRELESS (FORT WAYNE, INDIANA)

• Coordinated drive plans and schedules for Drive Testers, designed and implemented standard operating procedures to ensure quality data collection and employee safety.
• Designed and facilitated a 2-day RF 101 class voluntarily for junior Engineering Associates to improve their knowledge and accuracy, leading to 3 promotions.
• Devised and managed a project to create an accurate wireless coverage map utilizing Google’s Map API. Worked directly with a junior programmer and the Vice President of Engineering to accomplish the creation of this customer-facing application within 3 months, saving the company thousands in development fees.
• Wrote job description and was promoted to this role, negotiating an over $10,000 raise.
• Nominated for and awarded the 2009 Centennial President’s Club for dedication and exceeding expectations, also awarded the 2008 Centennial Centurion’s Club for the same.

AT&T WIRELESS/CENTENNIAL WIRELESS (FORT WAYNE, INDIANA)

• Diagnosed, through analysis of uplink call traces, the root cause of a customer complaint as a faulty Sprint repeater causing interference on our band which dropped calls during the paging process. This correction improved our reputation with this customer and those employed at this location.
• Evaluated drive test equipment from 3 vendors to guide the Vice President of Engineering in his purchasing decision, boosting productivity and reducing expenses.

AT&T WIRELESS/CENTENNIAL WIRELESS (FORT WAYNE, INDIANA)

• Pioneered drive test planning, data collection, and data analysis as the 2nd drive tester on a newly established drive test team within the engineering organization.
• Detected 100’s of network performance issues related to frequency planning, equipment, and core issues and brought them to the attention of the RF Engineers with detailed reports including plotted and graphed data, to significantly improve call retention and quality.
• Identified missing parameter affecting inter-carrier handoffs in GSM carriers nationwide which was causing dropped calls. Liaised with Engineers from Cingular Wireless in Indianapolis to test and correct network settings, improving service across the country.

AT&T WIRELESS/CENTENNIAL WIRELESS (COLDWATER, MICHIGAN)

• Advocated for customers facing network or billing issues, increasing retention and the company’s reputation. In some cases, delivering new or replacement equipment directly to the customer’s location to increase customer loyalty and satisfaction.
• Coached new staff in best practices to provide consistent quality service.

Microsoft Office (Word, Excel, PowerPoint, OneNote)
17Hats, QuickBooks, Wave Accounting
Zoom Webinar
Zapier

THE FAMILY ALCHEMISTS

• Design and execute multiple projects related to marketing, operations, and strategic offerings while overseeing a volunteer team of 10 global coaches to match them to qualified leads.
• Manage editorial calendar and assign, create, & approve content for social media and web, increasing our following organically to just over 1,700 since our soft launch in September 2018.
• Communicate with customers on 4 social media channels and respond to customer support inquiries.
• Write SEO ad, blog, pillar page, and site copy for the brands I manage, to educate and create value, increasing Google impressions by 80% and driving average CTR to 3.1%.

NEODESMO DUCATI OWNERS CLUB (STREETSBORO, OH)

• Organize 30+ events per year, making us one of the most active clubs in the world.
• Manage membership, e-commerce, marketing, and our online presence to successfully grow the club to over 200 members.